What’s your return policy? #
You can return stock hair systems that are unused, uncolored and uncut to us within 30 days of purchase date. Once we receive them, we will refund the full value of your goods.
For custom-made hair systems, if it’s a production fault or a quality problem, we will repair or remake them for your clients free of charge as long as we receive your return hair system within three months of the shipment date. If it’s an order fault or the fault is through a lack of customer maintenance, we will have to charge to adjust or repair the hair system and the cost will depend on the specific nature of the repair.
Please note that whatever the problem, it’s best if you inform us as soon as possible as this makes it easier and quicker for us to check the problem ourselves and resolve it.
Need a return i to my credit card for the las 2 hair pieses.i don*t re vesive jet. The last 2 order
Color issuer
Thanks for your comment, we are contacting you.
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Thank you for your comment. Our sales representative is contacting you.
I need to return my last hair piece. It is unacceptable. But I cannot get any help. You’ve been so good. Please contact me as soon as possible.
Thanks for your comment.
The product has been shipped smoothly according to your requirements and arrived at the destination without any problems. If you have any needs, please feel free to contact this number: +8618660298536
Our salesperson has contacted you, but you have not replied yet. Please reply to her message, thank you.
Good afternoon.
My name is Lubova Zaiсeva.
10/22/2024 I ordered a hair system from you.
Leona started working with my order. 02/08/2025 I received a ready-made hair system that does not match my order at all. The base is very large, the front of the system is not filled enough, there are even places where there is no hair at all. And the system should be trimmed, but it arrived untrimmed. I wrote to Leona with all my complaints and on 03/03/2025 I sent the system back to you so that they could redo it and trim it. Leona kept writing to me that there was a lot of work with this system and on 06/03/2025 she sent me a redone system. On 06/09/2025 I received a system that should be redone. But in the end it turned out that after 3 months it was not redone and cut into a completely different shape. I can’t use this hair system because it’s not what I ordered. That’s why I want to return this system and get my money back. Please write how I can do this and to what address I should send the system. Just let another manager handle it. Because I don’t trust Leone anymore. And in the future, if I decide to place an order with you, please let Camila handle my order.
I’m waiting for your answer.
Best regards.
Lubova.
Dear Lubova,
Good afternoon, and thank you for your message.
We sincerely apologize for the inconvenience and understand your frustration. Your concerns have been forwarded to our manager and supervisor, and they will contact you shortly to follow up and arrange the next steps.
Thank you for your patience and understanding.
Best regards,
Bono Hair
WhatsApp: +8617561788081
Email: [email protected]
Good day.
Thank you for your message. First question. How long can I wear your hair system if I made an order six months ago, as a result I have a hair system that I cannot wear. Because it is of poor quality and the base does not match the size. Manager Camila contacted me and offered a discount on the next order. I refused and do not consider this offer impossible because I have a defective system that cannot be worn. And once again, manager Camila does not answer my messages. In this situation, there are now two options for me. You make me a new hair system of good quality that matches my order or return my money, and then I will return the defective system to you.
I hope to receive an answer as soon as possible.
Best regards.
Luba
We’ve reported your case to our manager and will review it carefully. Someone from our team will contact you shortly to provide a solution. We truly appreciate your patience and understanding.