Bonohair: Wholesale Hair Systems Supplier | Frequently Asked Questions about Toupee
  • Room 1402, Building 4,
    No. 117 Shandong Road, Qingdao, China 266000

FAQs

Frequently Asked Questions

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  • What is super fine Swiss lace?
    Our super fine Swiss lace has been imported from Switzerland and is extremely thin. It looks nearly invisible on human skin, but because the lace is so delicate, it only lasts a maximum of four weeks with daily use.
  • Can you duplicate my clients’ old hair system?
    Yes, we can duplicate your clients’ old hair system according to their requirements. Please send us any old hair systems to the address below. Once we receive your package we will confirm the details with you Name: BonoHair Sales Team Address:Room 708, LuBang Plaza Building B, 177 Shandong Road, Qingdao, China Postcode: 266033 Tel : +86-532-85632952
  • What are your shipping methods?
    We ship your hair system orders with FedEx, DHL, UPS, and EMS (China Post). Orders usually take about 3-5 business days to deliver.
  • What’s your delivery time?
    We supply both stock and custom-made hair replacement systems all over the world. Stock hair systems can be sent out within 24 working hours after payment. Delivery will take about 3-5 business days. The production time of custom-made hair systems will vary according to the exact designs and specifications. Partial hair systems usually take about 6-9 weeks whereas full cap wigs take about 8-10 weeks. Delivery will then take about 3-5 business days.
  • Where and how can I get your prices?
    Thank you for your interest in our products. Please contact one of our sales representatives by email [email protected], phone or WhatsApp +8617561788081 to get our stock and custom-made hair system price lists. If you would like to make your own stock orders for more than 20pcs with the same specifications, we can give you good rates.
  • Do you have women’s toppers and wigs?
    Yes, we have women’s hair toppers in stock. Please contact [email protected] or Whatsapp +8617561788081 for our price list. If you do not find what your clients are looking for then we can do custom-made orders instead.
  • What’s your return policy?
    You can return stock hair systems that are unused, uncolored and uncut to us within 3 months of shipment. Once we receive them, we will refund the full value of your goods. For stock and custom-made hair systems, if it’s a production fault or a quality problem, we will repair or remake them for your clients free of charge. If it’s an order fault or the fault is through a lack of customer maintenance, we will have to charge to adjust or repair the hair system and the cost will depend on the specific nature of the repair. Please note that whatever the problem, it’s best if you inform us as soon as possible as this makes it easier and quicker for us to check the problem ourselves and resolve it.
  • Do you provide samples?
    Yes, we are happy to send out stock hair system samples for you to assess their quality. Please contact one of our sales representatives to get the invoice for payment. Samples can be sent out within 24 working hours. Catalogs, raw hair material samples, and base material samples are all free.
  • Do you provide a hair system repair service?
    Yes, we provide a hair system repair service at our BonoHair factory. We can add hair to bald patches; increase hair density; add gray hair; fix worn or damaged areas of the base; replace lace fronts, etc. Please send your repair orders to the address below along with an explanatory note in the package or explain what you would like us to do in an email. Please also send us the tracking number so we can keep an eye on your package. We will contact you as soon as we receive it. Name: BonoHair Sales Team Address:Room 708, LuBang Plaza Building B, 177 Shandong Road, Qingdao, China Postcode: 266033 Tel : +86-532-85632952
  • Which payment methods do you accept?
    We accept the following payment methods: PayPal, Western Union, MoneyGram, and bank transfers. Unfortunately, we are unable to accept payment by Visa card. Thank you for your understanding.
  • Are you a hair system manufacturer or a trading company? May I know more about your company?
    BonoHair is a professional hair replacement system manufacturer based in Qingdao, China. With over 8 years’ experience in this field, we are dedicated to supplying high-quality stock and custom hair systems for wholesale business partners. We have over 80 skilled and experienced technicians at our factory. In addition, we employ more than 500 ventilation workers who knot more than 5,000 stock and custom hair systems one month.
  • What types of hair do you stock?
    We use standard Indian hair and Indian Remy hair for our men’s stock toupees. If we use gray hair, then we use synthetic gray hair. We use Chinese virgin hair for our women’s stock toppers. For custom-made orders, we use standard Indian hair, Indian Remy hair, Chinese virgin hair, and European hair as you request.
  • What’s the difference between Remy hair, Virgin hair, and non-Remy hair?
    Remy hair undergoes very little treatment so all its cuticles remain intact. Virgin hair have been braided and it is cut directly from the head of the donor. This means that all of its cuticles point in the same direction so chemical treatment is only needed on the return hair. Non-Remy hair is treated to remove all of the cuticles. We do this so that tangling is not a problem in the hair system because non-Remy hair is collected without any regard to the cuticle direction.
  • Do you accept send-in hair orders?
    Yes, we can make send-in hair orders with your hair material. Please send your order specifications and hair material details to [email protected] for an order quotation.

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